Common questions

AgroDesk is a CRM built specifically for ginger traders in India. It covers farmer & vendor purchase, trader sale with chalan, account statement, expense tracking, toli/labour payments, branded documents, and an AI support assistant — on web admin and Android.

Contact us for a 14-day trial or Business plan. Trial includes farmer/vendor purchase, trader sale, Account Statement preview, and Android access — with usage limits. Expense Management and Toli Management unlock on Business. See pricing or contact, or try the live demo.

Yes. Each ginger trading business gets its own isolated tenant database — your farmers, vendors, traders, payments, and books are not shared with other subscribers.

No. Your workspace and admin login are provisioned automatically. Configure branding, bag types, and users from Settings — no server or IT setup required.

Create a Purchase Estimation with bag type, item title, kg, and rate per kg. Finalize it into a Purchase Slip, then record full or partial payment and print the receipt. Farmer payouts appear in Account Statement automatically.

Add vendors under Vendor (Purchase), create vendor purchase estimations, finalize vendor slips, and record vendor payments. Vendor Reports help with reconciliation; payouts show in Account Statement.

Leads track prospective farmers and vendors before conversion — set follow-up dates and convert to active records. Farmer Reconnect lists inactive farmers who have not supplied recently so you can plan follow-up calls.

Bag Types define title and kg per bag (decimals like 37.5 kg supported). They are used in purchase estimations, slips, trader orders, and invoices — quantities and amounts calculate automatically.

Create an order under Trader (Sale) with trader, commodity, bags, and rate. Confirm the order, generate an invoice, then record trader receipts from the Invoices page. Partial and full payments are supported with balance tracking.

On a confirmed order with invoice, open Confirm Chalan and enter vehicle number, driver details, and lorry info. If you enter an advance amount, it is recorded as a trader receipt immediately. Chalan fields lock after confirmation and can be printed.

Trader (Sale) → Reports lets you filter by date and trader, view order totals, paid vs balance, and export to Excel/PDF. Use alongside Account Statement for cash-flow reconciliation.

Account Statement (Finance) shows complete cash movement: trader receipts (money in), farmer & vendor payouts, expenses, and net balance. Filter by date and type tabs — All, Sales, Farmers, Vendors, Expenses — and print for your records.

Ensure the payment was recorded on the invoice (Trader → Invoices → open invoice → Record Payment). Receipts recorded on invoices flow into Account Statement. If paid amount shows on invoice but not statement, contact support.

Go to Finance → Expense Management → Add Expense. Choose a category, enter amount, date, payment mode, and description. Toli/labour payments recorded from Toli Management also appear as expenses automatically.

Yes. Open payment detail for any farmer, vendor, or trader to view their ledger statement — dues, credits, and running balance per account.

Create a toli (labour group) and add labours. From toli detail → Payments, record split or bulk wage payments and print slips. All labour payouts flow into Expense Management and Account Statement.

Marka Management maintains commodity marka/branding labels for ginger lots. Add marka titles, keep them active or inactive, and use them where your workflow requires branded commodity identification.

Vehicles are selected when confirming trader chalan. Bag types define kg per bag across purchase and sale documents. Both are configured once under Operations and reused daily.

Trial covers farmer & vendor purchase, trader sale (orders, chalan, invoices), Account Statement preview, Support Center, and Android — with record limits on farmers, purchases, invoices, and users. Not included on Trial: Expense Management, Toli/labour payments, report exports, and multi-user management. Upgrade to Business to unlock these modules.

All admin modules — purchase, sale, finance (including Expense Management), operations (including Toli Management), reports, multi-user roles, branded documents, AI support center, web admin, and Android app — in one private workspace. See pricing for current rates.

Contact AgroDesk support to renew. Business renews at 40% off the first-year price — ₹14,999/year (first year ₹24,999). We send a payment link and activate within about 2 hours of payment confirmation. A grace period after expiry keeps your desk usable during mid-season settlement.

Yes. Subscription invoices are GST-compliant. View payment history under Settings → Subscription Rules, or request an invoice via support ticket.

Activation usually happens within 2 hours. If it has been more than 4 hours, raise a support ticket with your payment receipt and transaction ID — our team will activate immediately.

Search "AgroDesk" on Google Play Store or use the badge on our website. Login with the same mobile number and password as the web admin panel.

Web admin covers the full desk — finance, reports, settings, and all modules. Android is built for the yard — purchases, payments, expenses, and support on the go. Both share the same workspace and ledger.

Check internet connection, pull to refresh, then log out and back in. Clear app cache from phone settings if needed. AgroDesk requires internet to sync — offline entry is not supported yet.

Open Support Center in the admin panel — browse help articles by category, ask the AI assistant, create a support ticket, or request a callback. Subscribers also receive in-app notifications for key events.

On the sign-in page, click Forgot Password, enter your registered mobile, and set a new password via OTP. Admins can reset staff passwords from Users. After 5 failed attempts, wait 15 minutes before retrying.

Administration → Users → Add User. Enter name, mobile, and assign Admin or Staff role. Users login with their mobile number and password you set.

Settings → configure company name, logo, GST, bank/UPI QR, document numbering prefixes, and print footer. Changes apply to new slips, invoices, and PDF exports.

Most report pages — farmer purchase, vendor, trader sale, and account statement — include Export or Print buttons. Select date filters first, then export. Contact support for custom report formats.